Clear Internet - Good connection, Horrible speed, Cant change plan
First let me say i am paying for the 6 meg pipe.For the past month or two I was getting fluxuating signals anywhere from 11 to 16 CINR.
I was also getting DSL or below speeds, many times it was slower than dial up. Recently I moved the modem and now have a great connection of 20 - 21 CINR. However my speeds are still below half a meg. Since I cannot get over a meg, I decided to downgrade my plan to the 1 meg pipe for $20 less a month.
So I signed into my account on their website. After an hour of searching I have discovered that there is no way to do this. There is a link hidden three levels deep that is for "devices and plans". I thought I was getting somewhere, but when i clicked it, it only brought me to the sprint sign in page.
Since sprint bought clear, I thought maybe this is how it is managed. So I entered my user name and pw from clear, but it said no account found. The only option available is to actually cancel the service, which unfortunately is not an option.
I don't know if sprint is trying to get people to cancel so they can completely convert it over or just dropped the ball.In either case they should either state their intentions or fix the problem.
Monetary Loss: $60.