CLEAR cancelled our internet service, scheduled to be 11/6/15.
As of the beginning of October, our service significantly depleted. I had to find an alternative as CLEAR said that "we still had service" (no matter how poorly).
However, as of 10/9/15, CLEAR had no problem charging our credit card on file. Also, on the automatically-generated email regarding our processed payment, the email notes "Your next monthly recurring payment date for account 4340051 is 2015-11-09." --- AS you can see, CLEAR has the INTENT to continue to charge our credit card again... even after their intent to cancel the service.
I called CLEAR today to CONFIRM that we were cancelling our service, essentially to ensure that no further payments would be processed. The CLEAR customer service person noted that they only planned to charge the lesser amount of $49.67, rather than the usual $54.99. Hence, CLEAR only planned to charge the lower amount for the "shorter time".
So basically, CLEAR is capable of the knowledge of "pro-rated" amounts, but because I was cancelling, "pro-rated" funds would NOT be provided to me, nor would they reimburse for equipment, etc.
Given the "pro-rated" equation that CLEAR acknowledges on THEIR end, I should have a return on MY end of cancelling.
I have signed up with HUGHS INTERNET with high up-front costs, and now a monthly bill of $60. At least, their customer service is actually nice!
I sincerely hope a class-action suit is in order.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.