Clear Internet Complaints and Reviews

2.1
  • Movable hotspot2 votes
  • Customer service8 votes
  • Slow speed6 votes
  • Connection crashes6 votes
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After years of service they closed the tower nearest my house and would refund my money Add comment

  • Apr 28
  • Internet
  • Billing Department
  • 1
  • 1
  • 51
  • REVIEW RATING 5/5

I have been a Clear customer for 3 years. 2 Years ago I was ready to leave Clear for their service constantly was having issue. When i talked to customer service, they did everything they could to get me to stay and offered me service for $25.00 a month if I stayed. I decided to give them another chance and really have not had any issues. I learned this month that my service was jumping to $45.00... Read more

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  • Apr 14
  • Internet
  • Minneapolis, Minnesota
  • Modem
  • 131
  • REVIEW RATING 4/5

I have been a Clear customer for over 4 years. Originally I was told my modem would be covered at my work and home addresses. That never happened but I elected to stay with them because I already purchased their modem. This past week I was trying to help an elderly friend with getting internet. I ordered a "Clear Modem" through Amazon. When we called Clear they told me that they no longer accept... Read more

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  • Apr 13
  • Internet
  • Fremont, California
  • Internet Service
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

I used Clear.com for several years. The internet service has gone done dramatically. When I made a complain, a young man asked me to change to a Gear modem. Others asked me to change the places where I leave the small box to get the best result. What they could not find out was why my devic3 was dropped from the tower. I took it outside to the super market or the playground, I could get... Read more

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  • Apr 08
  • Internet
  • Philadelphia, Pennsylvania
  • Internet Service
  • 86
  • REVIEW RATING 5/5

I was a happy user of Clear for several years until last month when the connection crapped out. At first they blamed it on a down tower, then they said it was unusual usage, then they blamed my equipment, then it was the firm ware. Over the last 4 weeks I have had no less than 6 calls with them, new equipment sent, firmware updates, and a dozen other things tried to regain the connection. Still... Read more

Was this review helpful? 3 0

I have the Clear hub express 4G Modem and it's by far the WORST INTERNET EVER. I get two dots (signal strength) max and that's only if I sit it outside of my window (literally outside). It's completely unusable when it's raining/cloudy it's everything but "Clear" and definitely not worth $54.99 a month!. Add comment

This company is unethical. We were sent to collections 4 years after we attempted to use the service for $14. The service never worked and we returned the equipment within the month. I think they pulled out of my area because of the problems. I was told nothing was owed when we canceled. In my case, I paid it just because it would be such a hassle to file an appeal. Add comment

They refused to give me a refund for partial month of service. You get what you pay for this cheap service and no business sense Add comment

  • Mar 19
  • Internet
  • Greensboro, North Carolina
  • Internet Service
  • 86
  • REVIEW RATING 4/5

Well to start off, Clear sucks. A lot. Don't ever consider getting this ISP. It goes in and out constantly whenever there are 2 people using the wifi. Then when it doesn't go out, the speeds are so abysmal that is makes me want to pull my hair out. They promise 4 mbps, I barely get 1 most of the time. Clearly a rip off, scam, whatever you want to call it. They tech support is terrible as well.... Read more

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  • Mar 11
  • Internet
  • Cleveland, Texas
  • Billing Department
  • 123
  • REVIEW RATING 4/5

I don't know who I was speaking with, but I could not understand too much. However, I did understand what she said about money due. My bill was due on the 21st. Tried to pay on the 22nd and was disconnected from the Internet. This happened more than once. When I called to cancel service on 3/10, I was told that I had to pay $83.00. I haven't had service since February 21. Why should I have... Read more

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