2.4
  • Customer Service3 votes
  • Connection Crashes2 votes
  • Slow Service2 votes
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  • 2 days ago
  • Internet
  • Marietta, Georgia
  • Internet
  • 44
  • REVIEW RATING 4/5

My internet went out a week ago. I called tech support, and after several minutes of running all over my house with the modem the technician decided to check for known issues in my area. He finally stated that something was wrong with the tower but they were "working on it". The next day, "we are working on it with no ETA". The same thing happened for two additional days until the tech stated... Read more

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  • Dec 03
  • Internet
  • Odessa, Texas
  • Internet
  • 188
  • REVIEW RATING 5/5

I've had clear for almost 6 years. My father and I at the time did not know that much about internet speed or bandwidth ar anything about the internet. So I've been having problems with this company for so long. When I have problems I call and ask for customer support and they check the towers. Its always the same thing, make sure you dont have it anywhere near electronic devices like come on... Read more

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  • Nov 30
  • Laptops and Tablets
  • Berwyn, Illinois
  • Internet Connection
  • 83
  • REVIEW RATING 4/5

I've had this service for a year. Its constantly losing signal and you can only do one thing at a time. If your a gamer especially the service sucks! Constently getting kicked out. Last time I called to complain I was told that the tower in my area was down. When i asked if I would be compensated because my internet didn't work for 3 DAYS, the csr said no. When I asked if I would be notified when... Read more

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  • Nov 16
  • Internet
  • Sacramento, California
  • Clear Home Internet
  • 151
  • REVIEW RATING 4/5

This is a company so *** that after years, they still can't figure out (nor care I'm sure) why my service is stopped due to non payment. I use auto pay and always get my paycheck auto on every third day of the month at or around 12:30 am, ALWAYS, yet this brainless outfit on average 6 to 9 months of the year shuts me down on the 2ed at 10:00 pm. It took me to understand we are on a diff. time... Read more

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  • Nov 02
  • Internet
  • Bellevue, Washington
  • Internet Service
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

Had Clear internet for a few years now. Bill went up each year and speed went down as well. I believe this is in violation of original contract. Read more

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  • Oct 22
  • Internet
  • Salt Lake City, Utah
  • Internet Service Cancellation
  • 1
  • 1
  • 254
  • REVIEW RATING 5/5

I am moving in 2 weeks and so I cancelled the internet service today. I wanted it shut off today as I won't be using it. Customer service quickly said no problem and shut it off. They then said I called 3 days late as I missed the billing cycle and now I am responsible to pay for a month of service even though I will not be using it... no exceptions. I asked for a supervisor, who again said... Read more

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  • Oct 13
  • Internet
  • Internet Service Payment
  • 299
  • REVIEW RATING 5/5

Had clear service for 2 years with little to no problems. I made a decision to get internet service with a different company after learning of the price increase from $35.00 to $50.00 monthly on a no contract plan. Of cause, when they learned that i was canceling service, they wanted to reduce my service price a much lower price for only 3 months. However, there were no promise of a set amount... Read more

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  • Oct 12
  • Internet
  • New York, New York
  • Slow Internet
  • 149
  • REVIEW RATING 4/5

I have the same issue with clear is slow the high speed dont go higher than 0.78mbps and I have also invested money buying antenas for the modem and I do get a good signal but when i call customer service the answer is that the tower is to busy, the same thing when there is a storm you dont get any service and Im ready to go back to the expensive cable.because this people is not giving me the... Read more

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  • Oct 11
  • Internet
  • Philadelphia, Pennsylvania
  • Slow Internet
  • 77
  • REVIEW RATING 3/5

I had Clear Internet for 10 months now & I live in Philadelphia,PA, There internet sucks, It slows, The worse Internet I had so far, When U try to dowload something it takes forever, Verizon dont service my zip code @ this time, So I feel like im stuck until Verizon put the lines down for Fios, as soon as Fios is available in our area I will B dropping Clear & getting Fios. When we have a... Read more

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  • Oct 08
  • Internet
  • Farmington, Michigan
  • Cancelled Service Charges
  • 140
  • REVIEW RATING 4/5

Ok, get this one we just found out after canceling with Clear in 2011 they have still been taking monthly payments on our credit card! To the amount of over $3,000.00. We went with them in late Nov. Of 2010. After countless times of trying to get the system to work, including 4 times of a representative of theirs trying to explain to me what to do. Unplug this re plug this, which I told them I... Read more

Was this review helpful? 2 2

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