Clear Internet Complaints and Reviews

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Clear Internet
Main address:
1-888-888-3113, 1-888-259-0329, ,
  • 152+8 mobile complaints
  • $36.5K claimed losses
  • $228 average
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  • Oct 22
  • Internet
  • Salt Lake City, Utah
  • Internet Service Cancellation
  • 31

I am moving in 2 weeks and so I cancelled the internet service today. I wanted it shut off today as I won't be using it. Customer service quickly said no problem and shut it off. They then said I called 3 days late as I missed the billing cycle and now I am responsible to pay for a month of service even though I will not be using it... no exceptions. I asked for a supervisor, who again said... Read more

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  • Oct 13
  • Internet
  • Internet Service Payment
  • 98

Had clear service for 2 years with little to no problems. I made a decision to get internet service with a different company after learning of the price increase from $35.00 to $50.00 monthly on a no contract plan. Of cause, when they learned that i was canceling service, they wanted to reduce my service price a much lower price for only 3 months. However, there were no promise of a set amount... Read more

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  • Oct 12
  • Internet
  • New York, New York
  • Slow Internet
  • 52

I have the same issue with clear is slow the high speed dont go higher than 0.78mbps and I have also invested money buying antenas for the modem and I do get a good signal but when i call customer service the answer is that the tower is to busy, the same thing when there is a storm you dont get any service and Im ready to go back to the expensive cable.because this people is not giving me the... Read more

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  • Oct 11
  • Internet
  • Philadelphia, Pennsylvania
  • Slow Internet
  • 26

I had Clear Internet for 10 months now & I live in Philadelphia,PA, There internet sucks, It slows, The worse Internet I had so far, When U try to dowload something it takes forever, Verizon dont service my zip code @ this time, So I feel like im stuck until Verizon put the lines down for Fios, as soon as Fios is available in our area I will B dropping Clear & getting Fios. When we have a... Read more

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  • Oct 08
  • Internet
  • Farmington, Michigan
  • Cancelled Service Charges
  • 57

Ok, get this one we just found out after canceling with Clear in 2011 they have still been taking monthly payments on our credit card! To the amount of over $3,000.00. We went with them in late Nov. Of 2010. After countless times of trying to get the system to work, including 4 times of a representative of theirs trying to explain to me what to do. Unplug this re plug this, which I told them I... Read more

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  • Oct 07
  • Internet
  • Tampa, Florida
  • Low Internet Speed
  • 46

I pay for 6 down, and 1 up, an astonishing $50 per month. This morning, 10/7/14, is consistently showing dl speeds of less than 1 Mbps. This renders skype, which I also pay for and use for my telephone service, completely useless. Clear wireless 4g is a totally unreliable *** service. I must find decent internet service, as Clear is not it. I pay for 6 down, and 1 up, an... Read more

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10-5-14 I live I'm Vegas I haven't had clear in. 7 months it was mediocre at best I was going to go back now I read this I'm done Add comment


  • Sep 24
  • Internet
  • Internet Connection
  • 72

I wanted to try an alternative to Comcast's illegal monopoly so I ordered clear internet. I live Philadelphia and the connectivity is HORRIBLE. The service was always choppy. It annoyed me so much. I couldn't take the internet cutting out all the time so I ditched them and went back to Comcast :( Oh and their customer service reps in the Philippines suck too. Their English is terrible that I had... Read more

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  • Sep 16
  • Internet
  • Village Of Pelham, New York
  • Internet Provider
  • 68

Clear wifi is the worst internet provider i have ever had. Always slow or timing out. They increased their monthly charge (months back) yet have declined in available coverage. Don't bother calling customer care, the same woman always answers with strange accent - nothing weird about that i guess. They always suggest the same thing- to turn off devise then turn on again or that there is an... Read more

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  • Sep 13
  • Internet
  • Aurora, Illinois
  • Internet Provider
  • 57

This is by far the worse internet service I had problems with it for months now I keep calling them and they haven't fix the issue is so frustrating to talk to someone and they keep telling you that the twers are down so basically a have been paying for nothing cause for 4 months I have had connection issues that they haven't fix when I ask them if I was getting credit for it they said that no... Read more

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