Clear Internet Complaints and Reviews

  • Movable hotspot2 votes
  • Customer service7 votes
  • Slow speed5 votes
  • Connection crashes5 votes
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They refused to give me a refund for partial month of service. You get what you pay for this cheap service and no business sense Add comment

  • Mar 19
  • Internet
  • Greensboro, North Carolina
  • Internet Service
  • 41

Well to start off, Clear sucks. A lot. Don't ever consider getting this ISP. It goes in and out constantly whenever there are 2 people using the wifi. Then when it doesn't go out, the speeds are so abysmal that is makes me want to pull my hair out. They promise 4 mbps, I barely get 1 most of the time. Clearly a rip off, scam, whatever you want to call it. They tech support is terrible as well.... Read more

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  • Mar 11
  • Internet
  • Cleveland, Texas
  • Billing Department
  • 92

I don't know who I was speaking with, but I could not understand too much. However, I did understand what she said about money due. My bill was due on the 21st. Tried to pay on the 22nd and was disconnected from the Internet. This happened more than once. When I called to cancel service on 3/10, I was told that I had to pay $83.00. I haven't had service since February 21. Why should I have... Read more

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  • Mar 05
  • Internet
  • San Jose, California
  • Positive Experience
  • 87

Clear Wireless provided me with my first cellphone together with Sprint, and also my first Hotspot, what an amazing journey, I am Custumer number 16th in the company. Since the very BEGINING you were straight forward for me from the BEGINING, I remember, when we first try to set up my first device, it took us a little while, and it's funny because, you said in your area might not even work, and... Read more

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I cant even get connection in a different room! Add comment

  • Feb 28
  • Internet
  • Positive Experience
  • 85

Although I was previously having a lot of connection problems for a period of about one month when I reported the issue here, I no longer have any problems getting online. I'm happy to report my Clear service has vastly improved. I've been getting four to five bars on a regular basis and the internet has been working well, except for one day when they had problems due to a rain storm. The... Read more

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I had Clear for years and never had a problem until recently, if I play anything on YouTube or netflix, the picture would stop and start buffering. Every 5 seconds it stops and buffer. Now I don't get service at all, I hope I can get this matter resolved. Add comment

I have had clear for years, ever since they switched, not only has my service been slow but my bill went up. I have been without Internet service for over a week now. I just got off the phone with a supervisor who told me "maybe you should look for a new service provider" . Add comment

I had service with clear since 2009 and everything was fine until they switched to Sprint. When they switched over, my Clearwire email was cut and throughout any warning. Add comment

  • Feb 15
  • Internet
  • Chicago, Illinois
  • Mobile Internet
  • 159

I have had Clear for 10 years as my internet provider. Though miserable with their services, I did not switch because I was loathe to change my email address given that it was on all my business and marketing materials, etc. About a month ago, I received an email saying simply that my email account would go away on April 15, 2015. What?!!! I called and finally after many attempts to find answers... Read more

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