Clear Internet Complaints and Reviews

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Clear Internet
Main address:
1-888-888-3113, 1-888-259-0329, ,
  • 153+9 mobile complaints
  • $36.5K claimed losses
  • $225 average
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  • Nov 16
  • Internet
  • Sacramento, California
  • Clear Home Internet
  • 47

This is a company so *** that after years, they still can't figure out (nor care I'm sure) why my service is stopped due to non payment. I use auto pay and always get my paycheck auto on every third day of the month at or around 12:30 am, ALWAYS, yet this brainless outfit on average 6 to 9 months of the year shuts me down on the 2ed at 10:00 pm. It took me to understand we are on a diff. time... Read more

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Had Clear internet for a few years now. Bill went up each year and speed went down as well. I believe this is in violation of original contract. Add comment

     

  • Oct 22
  • Internet
  • Salt Lake City, Utah
  • Internet Service Cancellation
  • 162

I am moving in 2 weeks and so I cancelled the internet service today. I wanted it shut off today as I won't be using it. Customer service quickly said no problem and shut it off. They then said I called 3 days late as I missed the billing cycle and now I am responsible to pay for a month of service even though I will not be using it... no exceptions. I asked for a supervisor, who again said... Read more

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  • Oct 13
  • Internet
  • Internet Service Payment
  • 202

Had clear service for 2 years with little to no problems. I made a decision to get internet service with a different company after learning of the price increase from $35.00 to $50.00 monthly on a no contract plan. Of cause, when they learned that i was canceling service, they wanted to reduce my service price a much lower price for only 3 months. However, there were no promise of a set amount... Read more

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  • Oct 12
  • Internet
  • New York, New York
  • Slow Internet
  • 104

I have the same issue with clear is slow the high speed dont go higher than 0.78mbps and I have also invested money buying antenas for the modem and I do get a good signal but when i call customer service the answer is that the tower is to busy, the same thing when there is a storm you dont get any service and Im ready to go back to the expensive cable.because this people is not giving me the... Read more

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  • Oct 11
  • Internet
  • Philadelphia, Pennsylvania
  • Slow Internet
  • 52

I had Clear Internet for 10 months now & I live in Philadelphia,PA, There internet sucks, It slows, The worse Internet I had so far, When U try to dowload something it takes forever, Verizon dont service my zip code @ this time, So I feel like im stuck until Verizon put the lines down for Fios, as soon as Fios is available in our area I will B dropping Clear & getting Fios. When we have a... Read more

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  • Oct 08
  • Internet
  • Farmington, Michigan
  • Cancelled Service Charges
  • 92

Ok, get this one we just found out after canceling with Clear in 2011 they have still been taking monthly payments on our credit card! To the amount of over $3,000.00. We went with them in late Nov. Of 2010. After countless times of trying to get the system to work, including 4 times of a representative of theirs trying to explain to me what to do. Unplug this re plug this, which I told them I... Read more

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  • Oct 07
  • Internet
  • Tampa, Florida
  • Low Internet Speed
  • 69

I pay for 6 down, and 1 up, an astonishing $50 per month. This morning, 10/7/14, speedtest.net is consistently showing dl speeds of less than 1 Mbps. This renders skype, which I also pay for and use for my telephone service, completely useless. Clear wireless 4g is a totally unreliable *** service. I must find decent internet service, as Clear is not it. I pay for 6 down, and 1 up, an... Read more

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10-5-14 I live I'm Vegas I haven't had clear in. 7 months it was mediocre at best I was going to go back now I read this I'm done Add comment

     

  • Sep 24
  • Internet
  • Internet Connection
  • 85

I wanted to try an alternative to Comcast's illegal monopoly so I ordered clear internet. I live Philadelphia and the connectivity is HORRIBLE. The service was always choppy. It annoyed me so much. I couldn't take the internet cutting out all the time so I ditched them and went back to Comcast :( Oh and their customer service reps in the Philippines suck too. Their English is terrible that I had... Read more

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